Twitter says 2FA still works, but it’s looking into a ‘few cases’ where it didn’t

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There have been a variety of customers apprehensive they’d get locked out of their accounts yesterday, due to viral tweets concerning the two-factor service being shut down.

Twitter bird logo in white over a blue and purple background

a:hover]:text-black [&>a]:shadow-underline-gray-63 [&>a:hover]:shadow-underline-black text-gray-63″>Illustration by Alex Castro / The Verge

Twitter has confirmed that two-factor authentication continues to be up and working on the service, regardless of considerations that it had inadvertently been shut down or damaged. A tweet from Twitter Support says the corporate is “trying into the few instances the place SMS codes aren’t being delivered,” nevertheless it doesn’t give a lot indication of how many individuals had been affected.

On Monday, a number of tweets went viral on the platform that includes screenshots of error codes about how SMS codes couldn’t be despatched, with some customers linking the problems to CEO Elon Musk saying that the platform could be shutting down pointless elements of Twitter’s infrastructure. Nevertheless, our checks confirmed that the service wasn’t fully damaged, and once we put out a public call asking folks in the event that they’d been locked out, we solely obtained a handful of replies. Most talked about how they weren’t capable of cross the 2FA test required to request an archive of your Twitter information.

Whereas Twitter’s official phrase on two-factor authentication might reassure some people who find themselves apprehensive about not having the ability to log again into their accounts, I’m personally nonetheless discovering it exhausting to totally belief the platform to stay steady at this level. A number of engineers on the firm have accused Musk of not understanding the technical modifications he desires to make on the firm, and so they’ve reportedly been fired for doing so, even when they raised their considerations in non-public. Twitter’s additionally gotten rid of or misplaced about half its staff, thousands of contractors, and executives in command of issues like information security and trust and safety.

Whereas the tweets accusing Twitter of deleting the two-factor authentication microservice don’t seem to have been correct, I really feel like we may very properly see some game-breaking bugs pop up within the not-so-distant future if the corporate retains heading on this course.

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