Though 33% of respondents to the Salesforce survey assume the expertise is already “over-hyped,” 57% mentioned they imagine that generative AI is a “recreation changer.” Based on the report, higher serving clients, serving to to benefit from information, and permitting organizations to function extra effectively have been cited as the highest advantages of the expertise by 87%, 80% and 79% of respondents respectively.
As well as, 79% of senior IT leaders mentioned generative AI will assist cut back crew workload and thereby cut back burnout, and 77% imagine that the expertise will assist their group serve their clients sooner. Seventy-five p.c of respondents mentioned generative AI helps their group promote effectively.
IT leaders specific issues about AI
Nonetheless, as current occasions have proven (Microsoft’s Bing chatbot not too long ago professed its love to a New York Times reporter and advised him to break up), generative AI isn’t with out its issues, a priority mirrored by a big proportion of the senior IT leaders surveyed by Salesforce. Seventy-nine p.c of respondents imagine that the expertise has the potential to be a safety threat, whereas 73% are involved it might be biased, and 59% of respondents imagine generative AI outputs are inaccurate.
Moreover, 66% of respondents mentioned their workers don’t have the talents to efficiently leverage generative AI, whereas 60% imagine the expertise gained’t combine into their present tech stack, and 59% don’t have a unified information technique to implement generative AI efficiently.
Consequently, 99% of senior IT leaders surveyed imagine their enterprise should take measures to higher equip themselves to efficiently leverage the expertise.
The significance of acknowledging the technical and moral issues relating to the implementation of AI was additional highlighted by the truth that 83% of respondents to the survey assume companies should work collectively to make sure generative AI is used ethically.