EA has restored a restricted variety of Madden 23 cloud saves that had been corrupted in December however confirmed that others are utterly misplaced and unrecoverable.
Since Madden 23 launched in August final yr, many gamers have reported points with the sport’s Franchise mode whereas others have lost saved data due to the faulty cloud services. Some gamers had been locked out of the leagues due to this downside and though a repair arrived on December 15, one other situation appeared days later. This bug made it so an unknown number of player-made leagues were permanently deleted, with no strategy to get them again.
Nevertheless, it appears to be like like EA has lastly been in a position to assist some gamers with the difficulty. An electronic mail despatched to pick out players–via MillsTwitch on Twitter–explained that after Franchise cloud saves corrupted some leagues throughout a 10-hour window on December 28, the group started investigating and dealing to recuperate the lacking leagues.
EA confirmed that it decided that roughly 2% of the whole variety of current leagues had been impacted, however “for these leagues that accessed in the course of the incident window, the bulk resulted in an unrecoverable state.” It is price noting that although 2% sounds low, it is extra possible that frequent gamers had been affected disproportionately, as rare gamers had been naturally much less more likely to have logged on in the course of the timeframe by which the saves had been corrupted.
“Right now, the group restored a restricted variety of Franchise saves by way of a backup,” the e-mail reads. “Sadly, these are all of the accessible leagues that may be restored,” the e-mail reads. “For gamers trying to restart their league, a Week 17 ‘Play Now’ Reside roster went dwell final week with one other Wild Card replace accessible now as a place to begin.”
Extra data supplied within the electronic mail confirmed the causes of the difficulty, as a consequence of a “extremely unlikely set of mixed circumstances resulting in file server storage reaching max capability, unutilized legacy code corrupting accessed leagues, whereas on the similar time course of errors led to virtually all accessible backups getting deleted in an try to right the unique downside.”
EA acknowledged that this should not have occurred and is now engaged on a Commissioner Instruments characteristic set for future Madden titles, permitting Franchise customers extra management over their franchises. Plus, these affected by the difficulty will obtain an invitation to entry the Madden NFL 24 closed beta–only for PlayStation 5 and Xbox Sequence X|S–and all Franchise gamers who misplaced progress will obtain a 50% low cost on Madden NFL 24.