Asus apologizes after bad router update causes widespread issues

What simply occurred? Final month Asus was completely hammered by the PC neighborhood after its unacceptable response to the continued Ryzen 7000 voltage points. The corporate shot itself within the different foot earlier this week after introducing an error throughout a routine safety upkeep process that unexpectedly took routers and customers in all places offline.

Asus router customers started reporting connectivity points on Could sixteenth through Asus boards and different social media retailers, shortly establishing a failure sample too widespread to be thought of a coincidence. Regardless of consumer makes an attempt to contact Asus for assist, the {hardware} producer remained silent and offered no assertion or steerage for the following 48 hours. Asus lastly acknowledged the problem on Could nineteenth, publishing a product safety advisory outlining the connectivity situation. Asus claims a configuration file replace throughout “routine safety upkeep” launched the error.

A Redditor, TheDeviceMangler, offered a speculation concerning the problem’s root trigger. In line with TheDeviceMangler’s findings, Asus pushed a corrupted definition (/jffs/asd/chknvram20230516) for a built-in safety daemon utilized in a lot of its routers. Deployed routers robotically up to date and fetched this corrupted definition file, leading to file system reminiscence and crashing points.

Whereas Asus has not formally confirmed it, a number of affected customers consider the file instantly pertains to the corporate’s AIProtection suite. The suite blocks entry to questionable web sites, defending customers from adware, malware, and different undesirable purposes whereas stopping potential distributed denial of service (DDOS) assaults and different safety incidents. The device may also talk incidents and standing again to its customers.

The defective configuration file has since been faraway from the corporate’s servers and shouldn’t trigger additional buyer connectivity points. In line with the Asus safety advisory, affected customers ought to take the next steps:

  • Manually reboot your router.
  • If rebooting doesn’t resolve the problem, please save the settings file, carry out a tough reset (manufacturing unit default), after which re-upload the settings file (observe the instructions within the )
  • Should you can’t entry the consumer interface to save lots of settings or carry out a reset, you may press the RESET button for about 5-10 seconds till the facility LED indicator on the router begins to blink, which implies the reset is accomplished.

Asus did apologize to customers, stating, “We deeply apologize for any inconvenience this incident could have induced and are dedicated to stopping such an incident from taking place once more.” However very like its earlier makes an attempt to diffuse a problematic hardware-related state of affairs, its communication with clients got here a little bit too late.


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